Refund policy
At Fonteviva, we take great care to ensure our premium Italian mineral water arrives with you in perfect condition. Please read our returns and refunds policy carefully before placing your order.
Consumable Goods
Due to the nature of our products, Fonteviva water is classified as a consumable food product. For hygiene and safety reasons, we cannot accept returns or offer refunds on opened products.
Damaged or Faulty Items
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
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Your order number
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A description of the issue
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Clear photographs of the damaged items and outer packaging
Once verified, we will offer either:
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A replacement, or
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A refund (including delivery costs where applicable)
Please contact us at:
support@shopfontevivaacqua.com
Undelivered or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate with our courier partner.
Change of Mind
As our products are consumable, we do not accept returns or refunds for change-of-mind purchases, in line with UK consumer protection regulations regarding perishable and sealed goods.
Pre-Orders
For pre-order purchases:
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Orders may be cancelled before dispatch for a full refund
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Once dispatched, the standard returns policy applies
Refund Processing
Approved refunds will be processed back to the original payment method within 5â10 working days, depending on your payment provider.
Contact Us
If you have any questions about returns or refunds, please contact our customer support team:
đ§ support@shopfontevivaacqua.com
Your Statutory Rights
This policy does not affect your statutory rights under UK consumer law.